FC999 Privacy Policy

We collect various types of information when you create an account and use our services at FC999. This information is needed to provide you with a better experience, keep your account secure, and comply with applicable laws.

We only collect information that is necessary. Requesting excessive or irrelevant data goes against our policy. If you ever feel that unusual information is being asked of you, please contact our support team right away.

• It is your responsibility to provide accurate information at the time of registration.
• If your details change, update them from Account Settings.
• Providing false information may result in account suspension.
• Information shared voluntarily (e.g., during live chat) may be recorded.

FC999 uses the information it collects for specific, legitimate purposes only. We never use your data unnecessarily or sell it to third parties. The primary uses are outlined below:

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: Analysis of user behavior to improve the gaming experience.
• Security: To prevent fraud, money laundering, and cyberattacks.
• Legal obligations: To meet the requirements of licensing and regulatory authorities.
• Contact: To send you important notices, promotions, and account-related updates.
• Responsible Gaming: To identify unusual gaming patterns and offer appropriate support.

You can opt out of promotional emails or SMS at any time. However, account and security notifications cannot be disabled — they are sent for your protection.

FC999 only retains your information for as long as necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a specified period to meet legal obligations.

• Account information: up to 5 years after account closure.
• Financial transaction records: 7 years (as required by law).
• Cookie and browsing data: up to 2 years.
• Live chat conversations: 12 months.
• KYC documents: 5 years after account closure.

Once the retention period has passed, data is permanently deleted or anonymized in a way that can no longer be linked to any individual.

FC999 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience. FC999 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To understand which pages of the site are most frequently visited.
• Functionality Cookies: To remember your preferences, such as language and settings.
• Analytics Cookies: To analyze site usage and improve our services.

You can manage or delete cookies through your browser settings. However, disabling cookies may cause some features of the site to not work properly. When you visit the site for the first time, we will show a cookie consent notice.

FC999 does not share your personal information with any third party for commercial purposes. That said, limited data may be shared with trusted partners who support our operations. All such partners are required to comply with our privacy standards.

• Payment Processors: To process transactions via payment gateways such as bKash, Nagad, and Rocket.
• Game providers: Limited data necessary for game operation.
• Security Services: For fraud detection and cybersecurity.
• Legal authorities: In response to lawful requests from courts or regulatory bodies.

FC999 follows the highest industry standards to protect your information. Our security framework is built across multiple layers, so if one layer is compromised, the others continue to keep your data safe.

• 128-bit SSL/TLS encryption — applied to all data transfers.
• Passwords are stored using bcrypt hashing — never in plain text.
• Two-factor authentication (2FA) support.
• 24/7 security monitoring with automated alerts for suspicious activity.
• Regular security audits and penetration testing.
• Data center firewall and intrusion detection system.

In the event of a data breach, we will notify affected users within 72 hours and take prompt remedial action.

As an FC999 user, you have full control over your own information. We believe the data belongs to you — we are simply responsible custodians. Your rights are detailed below:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Restriction of Processing: In certain cases, you can request that the processing of your information be temporarily paused.
• Data Portability: You can receive your data in a machine-readable format.
• Right to object: You may object to marketing or profiling.
• Opt-out: You may opt out of promotional communications at any time.

To exercise this right, email us at [email protected] or reach out via live chat. We will respond within 30 days of receiving your request.

FC999 strictly does not provide services to anyone under the age of 18. Our platform is intended for adults only. Age is verified at registration, and additional documentation may be requested in cases where eligibility is in doubt.

• No one under the age of 18 is permitted to register.
• Accounts belonging to minors will be closed immediately upon request from a parent or guardian.
• We never knowingly collect information from minors.
• If you have any concerns about this, please contact us at [email protected].

FC999 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or via an on-site announcement. Continued use of the site after any changes constitutes your acceptance of the updated policy.

• The date of the latest update is shown at the top of the page.
• 30 days' notice will be given for major changes.
• Contact us if you would like a copy of a previous version of this policy.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated data protection team. We are always ready to assist.

We typically respond within 3–5 business days of receiving a request. Complex matters may take up to 30 days.